Last Updated: 01-01-2026
Each order is thoughtfully created and carefully packed, and we genuinely hope your pieces bring a little extra joy to your workspace.
If something isn’t quite right, please reach out—we’re here to help.
Returns
- We accept returns within 30 days of delivery.
- Items must be unused, in their original condition, and returned in original packaging.
- If you’re returning an item due to a change of mind, return shipping costs are the responsibility of the customer.
Exchanges
We’re happy to offer exchanges within 30 days of delivery. Customers are responsible for return shipping unless the exchange is due to our error.
Damaged or Incorrect Items
- If your order arrives damaged or we made a mistake, please contact us within 7 days of delivery.
- If the issue is due to our error, we will cover return shipping and issue a replacement or full refund, including original shipping costs.
Refunds
- Once your return is received and inspected, we’ll notify you of approval.
- Approved refunds will be processed back to your original payment method.
- Please allow 3–5 business days for your bank or payment provider to process the refund.
How to Start a Return
To begin a return or exchange, please visit our
Return Request page
.
If you have any questions, you can also reach us through our
Contact Us page
.
Our goal is for every Clipz Studio piece to feel special from the moment it arrives. If you have any concerns, please contact us first—we’re always happy to help before a return is needed.